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Explore our knowledge base and learn everything you need to know about Cotopaxi.
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Can I trade-in my “old” Allpa through MasVida?
Yes you can! You can trade in your Allpa Travel Packs (28L, 45L, and 42L) through Cotopaxi MasVida! Then you can apply your rewards toward an all-new … -
Allpa Redesign and Purchasing FAQ’s
Curious about the redesigned Allpa? This page is a contains a breakdown of the new features, how they differ from the previous design as well as addressing some… -
Which Cotopaxi websites are legit?
It’s been brought to our attention that there are a number of fake Cotopaxi websites and outlets, across different social media and online platforms, in e… -
How to spot fake Cotopaxi products and websites
At Cotopaxi, we believe in creating high-quality products that use business as a force for good. When fake or counterfeit Cotopaxi products are purchased and di… -
How do I start a return or exchange?
We offer easy exchanges and returns! Items must be returned or exchanged within 60 days of purchase for US orders. Click here to get your return or exchange sta… -
Can I cancel or edit my order?
We aim to process and ship your order as quickly as possible. Once your order is processed, we are unable to make any edits or adjustments. This includes the it… -
Our Warranty Policy
We stand behind our products and our Guaranteed for Good™ promise to make gear that’s as durable and sustainable as possible. If there’s a pro… -
Do I need to return my free promotional item?
Got a cool free gift with your purchase but have to return some other items? If you fall beneath the promotion threshold after returning an item, you will need … -
How do I clean my product?
Every piece of gear will encounter dirt, stains, or bad smells at some point in its journey. Our belief is that owning and adventuring with a product will inevi… -
Introducing our new Impact Partner, Water1st
We’re excited to announce the newest addition to our Core Grant portfolio, Water1st. Working in the WASH (Water, Sanitation & Hygiene) secto… -
Why can’t I return a final sale item?
As we have advertised in multiple areas during the checkout process, we are unable to accept ANY returns or exchanges on our final sale items. We typically sell…
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